Help centre

Short guides for getting your business running on NinoMarket. Still stuck? Signed-in users can message us from Help & support in the app.

1. Set up your company profile

Go to Settings → Company. Add your company name, address, phone, email and logo. Under Invoicing, set your VAT rate, payment terms, numbering prefixes and bank details — these appear on every invoice.

2. Invite your team

Team → Invite a teammate. Choose a role (Salesperson, Manager, Accountant, Administrator…) and share the link by WhatsApp or email. Links work once and expire after 7 days. Your plan sets how many users you can have.

3. Import your customers

Customers (or Leads, Contacts) → Import CSV. Download from Excel or Google Sheets as CSV, match the columns, check the preview (duplicates by email or phone are flagged), then import.

4. Track sales in the pipeline

Sales Pipeline shows every deal by stage. Drag deals between stages, set a next action and date, and record a reason when a deal is lost. Rename stages in Settings to match how you sell.

5. Send your first invoice

Invoices → New invoice, or convert an accepted quotation. Add line items; totals and VAT are calculated for you. Issue the invoice to lock it, then use Print / Save as PDF to send it. Record payments as they come in — Collections shows who owes you and for how long.

Sample data

New workspaces start with clearly labelled sample data so you can explore. Sample records are marked and can be removed in one click from the banner at the top of the app or in Settings. Sample data never affects your billing.

Billing questions

See Billing & plan in the app for your plan, renewal date and receipts. Read our cancellation & refunds policy.

Need hands-on help?

We offer setup, data migration, staff training and custom workflows. Request implementation services.