Cancellation & refunds

Company owners and administrators can cancel from Billing & plan inside the app. Cancellation takes effect at the end of the period you have already paid for; you keep full access until then and are not charged again.

Upgrades start immediately and are charged as a new full period. Downgrades start at your next renewal date. Downgrading requires your team size and active automation rules to fit the new plan.

Payments are generally non-refundable for partial periods. If you were charged in error or charged twice, contact support within 14 days and we will refund the duplicate or incorrect charge to the original payment method.

After your paid period ends the workspace becomes inactive. Your records are kept for 90 days so you can renew without losing anything, then deleted, except billing records we must keep for tax purposes. Ask support if you need an export or earlier deletion.